At Mamy’s Shop we do everything we can to offer our customers an excellent shopping experience. However, it may happen that you are not completely satisfied with our products or service. We would like to hear this, so that we can offer a suitable solution and improve our service. Below you will find our complaints procedure.

1. How can you file a complaint?

Do you have a complaint about a product, delivery, or our service? You can contact us in the following ways:

• By email : Send an email to mamysshop123@gmail.com with a clear description of your complaint, your order number (if applicable), and your contact details.
• By phone : Contact our customer service at 0228-441-046
• By post : You can also contact us in writing via:
  Mamy’s Shop
  

  The Trumpet 14 a, 1601MK Enkhuizen Chamber of Commerce number: 93937989

2. What can you expect from us?

• Once we have received your complaint, you will receive an acknowledgement of receipt within 48 hours .
• We aim to process your complaint within 5 working days and provide you with an appropriate solution.
• If we need more time to resolve your complaint, we will notify you and indicate within what time frame you can expect a response.

3. Not satisfied with the solution?

If you are not satisfied with the solution provided, you can:

• Please resubmit your complaint to us with an explanation of why you do not agree.
• Contact an independent dispute resolution body, such as the European ODR Platform ( https://ec.europa.eu/odr ), if your complaint is not resolved satisfactorily.

4. Our Promise

We take all complaints seriously and strive to handle every complaint fairly, quickly and to your satisfaction. Your opinion is important to us, and we use your feedback to continue to improve our products and service.

Do you have any questions about our complaints procedure? Please feel free to contact us.

Kind regards,
The Mamy’s Shop team